Shipping & Returns


Shipping Information

US Continental orders over $100 ship FREE!
Tribeca orders ship FREE SAME DAY!

Tribeca                               Zip Code 10013 & 10007                      FREE SAME DAY
US Continental                       Orders under USD100                               USD9
US Continental          Orders over USD100       FREE
International          All deliveries outside the US                USD25 plus USD5 per item
Pick up                    Come to our store 24 Harrison St, Tribeca             FREE

We endeavor to dispatch all orders as soon as possible and usually within 24 hours of purchase.

For international orders, any customs and duties are the responsibility of the receiver. 


Fast & Easy Returns

Regular priced merchandise can be returned for a refund or exchange provided it is returned within 30 days of purchase or original shipment date for Online purchases.

All Sale items are final sale.

Store Returns

Returns can be made in person at our Tribeca store within 30 days of purchase.

LoLa TriBeCa
24 Harrison Street
New York, NY 10013


Online Returns

Fast and easy online returns through our returns portal within 30 days of original shipment date.

Please click on our returns portal link below.
Simply enter your Order # and Zip code then press Look up order.
Chose the specific item to return and return reason, then press Submit Request.
Final step Print Return Label and send the item back to LoLa TriBeCa.


Once we have received your package, your refund will be processed within 10 business days. You will be notified of your refund via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

Original shipping charges are non-refundable.